If your Roku remote is not working, there are several troubleshooting steps you can take to try and fix the issue. Here are some steps you can follow:
Check the batteries: The first thing to check is the batteries in the remote. Make sure they are inserted correctly and have enough power.
Reset the Roku device: Sometimes resetting the Roku device can fix the issue. You can do this by going to the "Settings" menu on your Roku, selecting "System," and then "System restart."
Check for obstacles: Make sure there are no objects obstructing the path between the remote and the Roku device. Also, try to keep the remote in the line of sight of the Roku.
Pair the remote again: If the remote is not responding, try to pair it again with the Roku device. To do this, open the battery compartment on the remote, press and hold the pairing button for 3 seconds, and wait for the remote to pair.
Use the mobile app: If you have the Roku mobile app, try using it to control the Roku device. This can be a good workaround if the remote is not working.
Replace the remote: If none of these steps work, it may be time to replace the remote. You can purchase a new remote from the Roku website or from a retailer that sells Roku devices.
If these steps do not fix the issue, you may want to contact Roku support for further assistance.